frequently asked questions

We aim to process and ship all orders within 1–2 business days after they are placed. Orders made during weekends or holidays will be processed on the next working day. Once your order is shipped, you'll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

Please note that during peak seasons or sale events, dispatch times may be slightly longer due to higher order volumes. Rest assured, we're working hard to get your items to you as quickly as possible.
We offer a 30-day return window from the date your order is delivered. If you're not completely satisfied with your purchase, simply contact our customer service team and we'll help you initiate a return or exchange. Items must be unused, in their original packaging, and in resellable condition.

Once we receive and inspect the returned item, we’ll process your refund or exchange within 5–7 business days. Please note that return shipping costs may apply unless the item arrived damaged or defective.
We totally get it—mistakes happen! If you need to cancel or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped.

Unfortunately, once an order has been dispatched, we’re unable to make any modifications. In that case, you can always return the item once it arrives. For the quickest help, call us directly during customer service hours.
Yes, we currently ship to a wide range of countries around the world. International shipping times may vary depending on the destination, but typically range from 7–21 business days. All available shipping options and estimated delivery times will be displayed at checkout.

Please note that customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the recipient.
We recommend checking the size guide available on each product page. It includes detailed measurements and fit suggestions to help you choose the right size. If you're between sizes or unsure, our customer service team is happy to provide personalized advice.

Keep in mind that sizing can vary slightly between different styles or collections. When in doubt, feel free to reach out with your measurements and the item you're interested in — we’ll gladly help you pick the best fit.